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	1.	No cover image available Manual de servicio para restaurante / Juan Santana, Juan Febles, Pablo Díaz. by Santana, Juan Febles, Juan Díaz, Pablo Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Santo Domingo : Editora Soto castillo, 2004 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 647.95 S232m. Place hold Add to cart (remove)
	2.	Casos prácticos de análisis del riesgo de crédito : cómo analizan las entidades financieras a : particulares, profesionales, comercios, empresas / Jaime Tomás, Oriol Amat. by Tomás, Jaime Amat, Oriol Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Gestión, © 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 332.17 T662c. Place hold Add to cart (remove)
	3.	Marketing de servicios : un enfoque de integración del cliente a la empresa / Valarie A. Zeithaml, Mary Jo Bitner ; traducción Maria Isabel Pérez de Lara Choy ... [et al.]. by Zeithaml, Valarie A Bitner, Mary Jo Pérez de Lara Choy, María Isabel [trad.] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México, D. F. : McGraw-Hill Interamericana, ©2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (31)Call number: 658.8 Z48m, ... Place hold Add to cart (remove)
	4.	Mercadotecnia de servicios / Christopher H. Lovelock ; traducción Guadalupe Meza Staines. by Lovelock, Christopher H Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: México, D. F. : Pearson Educación, © 1997 Availability: Items available for loan: Biblioteca UASD - Sede Central (12)Call number: 658.8 L911m, ... Biblioteca UASD - Barahona (1)Call number: 658.8 L911m 200_?. Place hold Add to cart (remove)
	5.	CEM : administración de las experiencias de los clientes con las marcas : un enfoque revolucionario para conectarse con sus clientes / Bern H. Schmitt ; traducción Álvaro Cirión Arana, Iván Martínez Rojas, José Luis Núñez Herrejón. by Schmitt, Bern H Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: México, D. F. : McGraw-Hill Interamericana Editores, © 2004 Availability: Items available for loan: Biblioteca UASD - Sede Central (10)Call number: 658.812 S355c, ... Place hold Add to cart (remove)
	6.	Fidelización ... un paso más allá de la retención : el marketing directo, el despliegue CRM y la empresa virtual / Félix Cuesta Fernández ; prólogo Eduardo Montes Pérez. by Cuesta Fernández, Felix Series: Serie McGraw-Hill de Management. Marketing Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: Madrid : McGraw-Hill Interamericana de España, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (10)Call number: 658.812 C965f, ... Place hold Add to cart (remove)
	7.	Gestión de la relación con el cliente clave : una guía definitiva para administrar y mantener las grandes cuentas / Ken Burnett ; traducción de Eva de Paz Ureña. by Burnett, Ken Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: Madrid : Prentice Hall, © 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (10)Call number: 658.812 B964g, ... Place hold Add to cart (remove)
	8.	Dirección de ventas : vender y fidelizar en el nuevo milenio / Dionisio Cámara Ibáñez, María Sanz Gómez. by Cámara Ibáñez, Dionisio Sanz Gómez, María Material type: Text; Format: print Language: Spanish Publication details: Madrid : Pearson Educación, © 2001 Availability: Items available for loan: Biblioteca UASD - Sede Central (7)Call number: 658.81 C649d, ... Place hold Add to cart (remove)
	9.	Los siete secretos del servicio al cliente / Jacques Horovitz ; traducción Juan Ramón Martínez. by Horovitz, Jacques Material type: Text; Format: print Language: Spanish Publication details: Madrid : Pearson Educación, © 2000 Availability: Items available for loan: Biblioteca UASD - Sede Central (7)Call number: 658.812 H816s, ... Place hold Add to cart (remove)
	10.	Estreche las relaciones con los clientes que cuentan : nuevos retos en la atención al cliente / Tony Cram; prologo de José María Castellano; trad. de Gloria Mèndez. by Cram, Tony Material type: Text; Format: print Language: Spanish Publication details: Madrid : Pearson Educación, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (7)Call number: 658.812 C889e, ... Place hold Add to cart (remove)
	11.	CRM : customer relationship management / Patricia B. Seybold ... [et al.] ; traducción Carlos Ganzinelli. by Seybold, Patricia B Series: Serie: Harvard Business Review Material type: Text; Format: print Language: Spanish Publication details: Bilbao : Ediciones Deusto, © 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (6)Call number: 658.812 C936, ... Place hold Add to cart (remove)
	12.	Técnicas de marketing y estrategias para restaurantes / Josep María Vallsmadella. by Vallsmadella, Josep María Series: Turismo y hostelería Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Madrid : Pearson Educación, © 2002 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (6)Call number: 658.8 V195t, ... Place hold Add to cart (remove)
	13.	Marketing de clientes : còmo mantener, fidelizar y conseguir nuevos clientes / coordinado por José Daniel Barquero Cabrero ... [et al.]. by Barquero Cabrero, José Daniel [coord.] Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: Madrid : McGraw-Hill Interamericana de España, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (5)Call number: 658.812 M345, ... Place hold Add to cart (remove)
	14.	Gestión de banquetes / José Ramón Alacreu Ginés. by Alacreu Ginés, José Ramón Material type: Text; Format: print Language: Spanish Publication details: Madrid : Síntesis, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (5)Call number: 658.8 A316g, ... Place hold Add to cart (remove)
	15.	50 claves para gestionar un centro de servicios profesionales : cincuenta maneras de transformar su "departamento" en una empresa de servicios profesionales cuyo sello distintivo sea la pasión y la innovación / Tom Peters ; traducción Rafael Aparicio Aldazabal. by Peters, Tom Aparicio Aldazabal, Rafael [trad.] Series: Serie reinventando el trabajo Material type: Text; Format: print Language: Spanish Publication details: Bilbao : Deusto, 2000 Availability: Items available for loan: Biblioteca UASD - Sede Central (5)Call number: 658.812 P481c, ... Place hold Add to cart (remove)
	16.	La gestión del marketing de servicios : principios y aplicaciones para la actividad gerencial / Pablo Fernández, Héctor Bajac. by Fernández, Pablo Bajac, Héctor Series: Marketing Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Buenos Aires : Ediciones Granica, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (5)Call number: 658.812 F363g, ... Place hold Add to cart (remove)
	17.	Comportamiento del consumidor y estrategia de marketing / J. Paul Peter, Jerry C. Olson ; traducción Jorge Luis Blanco y Correa Magallanes. by Peter, J. Paul Olson C., Jerry Blanco, Jorge Luis [trad.] Magallanes, Correa [trad.] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : McGraw-Hill Interamericana, 2006 Availability: Items available for loan: Biblioteca UASD - Sede Central (4)Call number: 658.8342 P478c, ... Place hold Add to cart (remove)
	18.	Marketing al revés : cómo convertir a sus anteriores clientes en sus mejores clientes / George R. Walther ; traducción Octavio Posada Salazar, María Victoria Mejía Duque ; editora Luz M. Adbú Salame. by Walther, George R Mejía Duque. María Victoria [trad.] Posada Salazar, Octavio [trad.] Adbú Salame, Luz M, edit Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Santa Fe de Bogotá : McGraw-Hill,, © 1995 Availability: Items available for loan: Biblioteca UASD - Sede Central (4)Call number: 658.8 W237m, ... Place hold Add to cart (remove)
	19.	No cover image available Fidelizar al cliente : marketing, internet e imagen de marca / Jean-Marc Lehu ; traducción de Patrick Ducher. by Lehu, Jean-Marc Series: Paidós empresa ; no. 88 Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Paidós Ibérica, © 2001 Availability: Items available for loan: Biblioteca UASD - Sede Central (4)Call number: 658.827 L524f, ... Place hold Add to cart (remove)
	20.	Marketing de servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler ; traducción Jorge Alberto Velázquez Arellano, Elizabeth Treviño Rosales. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Velázquez Arellano, Alberto [trad.] Treviño Rosales, Elizabeth [trad.] Edition: 2a. ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : McGraw-Hill Interamericana, ©2009 Availability: Items available for loan: Biblioteca UASD - Sede Central (3)Call number: 658.8 Z48m 2009, ... Place hold Add to cart (remove)
	21.	Empresas de restauración alimentaria : un sistema de gestión global / María del Mar Araluce Letamendía. by Araluce Letamendía, María del Mar Material type: Text; Format: print Language: Spanish Publication details: Madrid : Ediciones Días de Santos, 2001 Availability: Items available for loan: Biblioteca UASD - Sede Central (3)Call number: 658.8 A659e, ... Place hold Add to cart (remove)
	22.	Marketing de relaciones : cómo crear y mantener un vínculo permanente entre la empresa y sus clientes / Regis McKenna ; traducción Iris P. Ucha. by McKenna, Regis Series: Paidós Empresa ; 26 Edition: 1a. ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Barcelona : Paidós Ibérica, 1994 Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.8 M155m, ... Place hold Add to cart (remove)
	23.	No cover image available Marketing de servicios ; personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher Wirtz, Jochen Pineda Ayala, Leticia Esther [trad.] Edition: 7a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : Pearson Educación de México, 2015 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 L911m 2015. Place hold Add to cart (remove)
	24.	Administración de operaciones con enfoque en el cliente: cómo alinear los procesos de negocio y las herramientas de calidad para alcanzar la efectividad operativa / Christopher K. Ahoy ; traducción Erika Jasso Hernan D'Borneville. by Ahoy, Christopher K Hernán D'Bourneville, Erika Jasso [tr ad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: México : McGraw Hill, 2010 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.5 A286a. Place hold Add to cart (remove)
	25.	Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia / John Tschohl ; traducción Claudio L. Soriano. by Tschohl, John Soriano, Claudio L [trad.] Edition: 4a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: México D. F. : Editorial Pax México, 2006 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T879s 2006. Place hold Add to cart (remove)
	26.	Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John Franzmeier, Steve Soriano Soriano, Claudio L [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Madrid : Díaz de Santos, 1994 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T879a. Place hold Add to cart (remove)
	27.	Cómo volver locos a tus competidores : lo importante no es participar, sino ganar o perder / Guy Kawasaki, con Michele Moreno ; prólogo y dibujos de Scott Adams ; traducción Fernando Ruiz Gabás. by Kawasaki, Guy Moreno, Michele Adams, Scott [pról.] Series: Manuales prácticos Edition: 4a. ed. Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Editorial Planeta, © 2001 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.82 K22c 2001. Place hold Add to cart (remove)
	28.	Estrategías de éxito de Internet / Juan Luis Mayordomo. by Mayordomo, Juan Luis Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Gestión 2000, 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.80025 M473e. Place hold Add to cart (remove)
	29.	Marketing y gestión de la restauración / Michel Rochat ; traducción de Aida Santapau. by Rochat, Michel Santapau, Aida [trad.] Series: Gestión 2000. com Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: French Publication details: Barcelona : Ediciones Gestión 2000, ©2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 R672m. Place hold Add to cart (remove)
	30.	200 ideas para atraer clientes a un hotel / Domènec Biosca. by Biosca, Doménec, 1947- Series: Gestión 2000. com Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Gestión 2000, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 B616d. Place hold Add to cart (remove)
	31.	Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonard L. Berry ; Traducción de Adriana de Hassan. by Berry, Leonard L, 1942- Hassan, Adriana de [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Grupo Editorial Popular Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B534b. Place hold Add to cart (remove)
	32.	Marketing de servicios ; personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher Wirtz, Jochen Pineda Ayala, Leticia Esther [trad.] Edition: 6a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : Pearson Educación de México, 2009 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 L911m 2011. Place hold Add to cart (remove)
	33.	Administración de servicios : estrategias de marketing, operaciones y recursos humanos / Christopher Lovelock... [et al.] ; traducción: Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán. by Lovelock, Christopher Sánchez Carrión, Miguel Ángel [trad.] Mascaró Sacristán, Pilar [trad.] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : Pearson Educación, 2004 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 A238. Place hold Add to cart (remove)
	34.	ISO 9000: 2000 : calidad y excelencia : todo lo que se tiene que conocer para implantar y mantener un sistema de gestión de la calidad y avanzar por el camino de la excelencia / Andrés Senlle. by Senlle, Andrés Series: Gestión 2000.com Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Gestión 2000, © 2001 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.562 S477is. Place hold Add to cart (remove)
	35.	No cover image available Marketing educativo : captación y fidelización de alumnos / Carlos Llorente Alonzo by Llorente Alonso, Carlos Series: Edition: 1a ed. Material type: Text; Literary form: Not fiction Language: Spanish Publication details: Madrid : Esic Editorial, 2017 Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.8 L792m, ... Place hold Add to cart (remove)
	36.	Dirección por servicio : la "otra" calidad, la "única" reingeniería / Joan Ginebra, Rafael arana de la Garza. by Ginebra, Joan Arana de la Garza, Rafael Material type: Text; Format: microfilm Language: Spanish Publication details: México : McGraw-Hill, 1999 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.562 G492d . Place hold Add to cart (remove)

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Your search returned 36 results.