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	1.	El próximo escenario global : desafíos y oportunidades en un mundo sin fronteras / Kenichi Ohmae ; traducción María Teresa Sanz Falcón. by Ohmae, Kenichi, 1943- Sanz Falcón, María Teresa [trad.] Series: Verticales de bolsillo. Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá, Colombia : Grupo Editorial Norma, ©2008 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 337.1 O38p. Place hold Add to cart (remove)
	2.	¿Qué es el control total de calidad? : la modalidad japonesa / Kaoru Ishikawa ; traducción Margarita Cárdenas. by Ishikawa, Kaoru, 1915-1989 Cárdenas, Margarita [trad.] Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma , 1988 Availability: Items available for loan: Biblioteca UASD - Sede Central (9)Call number: 658.562 I796q, ... Place hold Add to cart (remove)
	3.	¿Qué es el control total de calidad? : la modalidad japonesa / Kaoru Ishikawa ; traducción Margarita Cárdenas. by Ishikawa, Kaoru, 1915-1989 Cárdenas, Margarita [trad.] Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma , 1988 Availability: Items available for loan: Biblioteca UASD - Sede Central (6)Call number: 658.562 I796qu, ... Place hold Add to cart (remove)
	4.	Justo a tiempo (just in time) : la técnica japonesa que genera mayor ventaja competitiva / Edward J. Hay ; traducción Margarita Cárdenas. by Hay, Edward J Cárdenas, Margarita [trad.] Series: Gerencia Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Editorial Norma, 1989 Availability: Items available for loan: Biblioteca UASD - Sede Central (7)Call number: 658.568 H412ju, ... Place hold Add to cart (remove)
	5.	Benchmarking / Michael J. Spendolini ; traducción Carlos Fernando Villa. by Spendolini, Michael J Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá, Colombia : Grupo Editorial Norma , © 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (4)Call number: 658.4013 S746be, ... Place hold Add to cart (remove)
	6.	El plan de mercadeo : cómo prepararlo y ponerlo en marcha / William M. Luther ; traducción Gisella Wolhfers de Rosas. by Luther, William M Wolhfers de Rosas, Gisella [trad.] Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Norma, 2003 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.802 L973p, ... Place hold Add to cart (remove)
	7.	Clientemanía : nunca es demasiado tarde para construir una compañía centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ;traducción Almudena Villamizar G. by Blanchard, Ken (Kenneth H.) Ballard, Jim Finch, Fred Villamizar G., Almudena [trad.] Series: Fábula gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B639c. Place hold Add to cart (remove)
	8.	No cover image available Marketing 1 x 1 : cada cliente es un mercado / compilado por James H. Gilmore y B. Joseph Pine II. ; traducción Adriana Arias de Hassan. by Gilmore, James H [comp.] Pine II, B.Joseph [comp.] Arias de Hassan, Adriana [trad.] Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá, Colombia : Grupo Editorial Norma, 2005 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 M345u. Place hold Add to cart (remove)
	9.	Una queja es un favor : cómo utilizar los comentarios de los clientes como una herramienta estratégica / Janelle Barlow, Claus Moller. by Barlow, Janelle Moller, Claus Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B258q. Place hold Add to cart (remove)
	10.	Herramientas estadísticas básicas para el mejoramiento de la calidad / Hitoshi Kume ; traducción Eloisa Vasco. by Kume, Histoshi Vasco, Eloisa [trad.] Tarquino, Daniel [rev. téc] Series: Gerencia Material type: Text; Format: print Language: Spanish Publication details: Bogotá, Colombia : Grupo Editorial Norma, © 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.5021 K964h. Place hold Add to cart (remove)

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