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Una queja es un favor : cómo utilizar los comentarios de los clientes como una herramienta estratégica / Janelle Barlow, Claus Moller.

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Material type: Text

TextLanguage: Spanish Original language: English Series: GerenciaPublication details: Bogotá : Grupo Editorial Norma, 2005Description: 279 pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Libros	Biblioteca UASD - Sede Central Sala General - 4to. Piso	Colección General	658.812 B258q (Browse shelf(Opens below))	Available		000000271226

Traducción de: A complaint is a gift. Using customer feedback as a strategic tool.

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