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	1.	Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadísticos / Bob E. Hayes ; traducción de María del Pilar Carril Villarreal. by Hayes, Bob E Carril Villarreal, María del Pilar [trad.] Edition: 1a ed. Material type: Text; Format: print Language: Spanish Original language: English Publication details: Mexico, D. F. : Oxford University Press, 1999 Availability: Items available for loan: Biblioteca UASD - Sede Central (3)Call number: 658.812 H417c, ... Place hold Add to cart (remove)
	2.	Clientemanía : nunca es demasiado tarde para construir una compañía centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ;traducción Almudena Villamizar G. by Blanchard, Ken (Kenneth H.) Ballard, Jim Finch, Fred Villamizar G., Almudena [trad.] Series: Fábula gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B639c. Place hold Add to cart (remove)

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