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	1.	Clientemanía : nunca es demasiado tarde para construir una compañía centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ;traducción Almudena Villamizar G. by Blanchard, Ken (Kenneth H.) Ballard, Jim Finch, Fred Villamizar G., Almudena [trad.] Series: Fábula gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B639c. Place hold Add to cart (remove)
	2.	Una queja es un favor : cómo utilizar los comentarios de los clientes como una herramienta estratégica / Janelle Barlow, Claus Moller. by Barlow, Janelle Moller, Claus Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B258q. Place hold Add to cart (remove)

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