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	1.	Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia / John Tschohl ; traducción Claudio L. Soriano. by Tschohl, John Soriano, Claudio L [trad.] Edition: 4a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: México D. F. : Editorial Pax México, 2006 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T879s 2006. Place hold Add to cart (remove)
	2.	Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John Franzmeier, Steve Soriano Soriano, Claudio L [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Madrid : Díaz de Santos, 1994 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T879a. Place hold Add to cart (remove)

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