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	51.	200 ideas para atraer clientes a un hotel / Domènec Biosca. by Biosca, Doménec, 1947- Series: Gestión 2000. com Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Gestión 2000, © 2003 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 B616d. Place hold Add to cart (remove)
	52.	Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonard L. Berry ; Traducción de Adriana de Hassan. by Berry, Leonard L, 1942- Hassan, Adriana de [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Grupo Editorial Popular Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B534b. Place hold Add to cart (remove)
	53.	Una queja es un favor : cómo utilizar los comentarios de los clientes como una herramienta estratégica / Janelle Barlow, Claus Moller. by Barlow, Janelle Moller, Claus Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Grupo Editorial Norma, 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B258q. Place hold Add to cart (remove)
	54.	Referencias para toda una vida : un sistema para forjar relaciones, que produce resultados positivos... ¡todos los días! / Tim Templeton, con Lynda Rutledge Stephenson ; [prólogo de Ken Blanchard] ; traducción Nicolás Suescún. by Templeton, Tim (Timothy L.) Stephenson, Lynda Rutledge Blanchard, Ken [pról.] Suescún, Nicolás [trad.] Series: Serie Ken Blanchard Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá, Colombia : Editorial Norma, ©2005 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T288r. Place hold Add to cart (remove)
	55.	Marketing de servicios ; personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher Wirtz, Jochen Pineda Ayala, Leticia Esther [trad.] Edition: 6a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : Pearson Educación de México, 2009 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 L911m 2011. Place hold Add to cart (remove)
	56.	Administración de servicios : estrategias de marketing, operaciones y recursos humanos / Christopher Lovelock... [et al.] ; traducción: Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán. by Lovelock, Christopher Sánchez Carrión, Miguel Ángel [trad.] Mascaró Sacristán, Pilar [trad.] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México : Pearson Educación, 2004 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 A238. Place hold Add to cart (remove)
	57.	No cover image available Marketing educativo : captación y fidelización de alumnos / Carlos Llorente Alonzo by Llorente Alonso, Carlos Series: Edition: 1a ed. Material type: Text; Literary form: Not fiction Language: Spanish Publication details: Madrid : Esic Editorial, 2017 Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.8 L792m, ... Place hold Add to cart (remove)
	58.	Administración de servicios : Estrategias para la creación de valor en el nuevo paradigma de los negocios / Christopher Lovelock... [et al.] ; traducción Miguel Angel Sánchez Carrión, Pilar Mascaró Sacristán, Jaime Gómez Mont Araiza. by Sánchez Carrión, Miguel Ángel [traductor] Mascaró Sacristán, Pilar [traductor] Gómez Mont Araiza, Jaime [traductor] Edition: 4a. ed. Material type: Text; Literary form: Not fiction Language: Spanish Publication details: México : Pearson Educación, 2011 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.8 A238a 2011. Place hold Add to cart (remove)
	59.	Es buen negocio dar buen servicio : siete estrategias simples para el éxito / Catherine DeVrye ; traducción Alejandra Medrano. by DeVrye, Catherine Medrano Pizarro, Alejandra [traductor] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: México, D. F. : Panorama Editorial, 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 D514b. Place hold Add to cart (remove)
	60.	Fidelidad en la red : cómo lograr que sus clientes visiten y compren permanentemente / Ellen Reid Smith ; traducción Adriana de Hassan. by Smith, Ellen Reid Hassan, Adriana de [trad.] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.84 S642f, ... Place hold Add to cart (remove)
	61.	Frases perfectas para satisfacer el cliente : cientos de herramientas, técnicas y argumenos para manejar cualquier situación / by Bacal, Robert Material type: Text; Format: print Language: Spanish Publication details: México : Panorama, 2006 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B116f. Place hold Add to cart (remove)
	62.	El profesional al servicio del cliente / Rick Tate, Josh Stroup by Tate, Rick Stroup, Josh Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Madrid : Centro de Estudios Ramón Areces, 2003 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 T216p. Place hold Add to cart (remove)
	63.	Dirección por servicio : la "otra" calidad, la "única" reingeniería / Joan Ginebra, Rafael arana de la Garza. by Ginebra, Joan Arana de la Garza, Rafael Material type: Text; Format: microfilm Language: Spanish Publication details: México : McGraw-Hill, 1999 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.562 G492d . Place hold Add to cart (remove)
	64.	No cover image available La mente de los clientes : aprenda cómo leerla para vender más / David P. Snyder. by Snyder, David P Material type: Text; Format: microfilm Language: Spanish Original language: English Publication details: Bogotá, Colombia : Editorial Norma, 2002 Online access: Click here to access online Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 S675m. Place hold Add to cart (remove)
	65.	Logística : mejores prácticas en Latinoamérica / Octavio Carranza, Federico Sabrià... [et al.] ; prólogo de Tom Mentzer. by Carranza, Octavio [co-autor] Sabria, Federico [co-autor] Mentzer, Tom [prologuista] Material type: Text; Literary form: Not fiction Language: Spanish Publication details: México, D. F. : Thomson, 2005 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.4 L832. Place hold Add to cart (remove)

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