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	1.	Todo el poder al cliente : el nuevo imperativo de la calidad del servicio / Karl Albrecht. by Albrecht, Karl, 1941- Series: Paidós Empresa ; 30 Edition: 1a. ed. Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Paidós Ibérica, 1994 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 A341t. Place hold Add to cart (remove)
	2.	Servicio al cliente interno : cómo solucionar la crisis de liderazgo en la gerencia intermedia / Karl Albrecht ; traducción de Irene Cudich de Silberleib. by Albrecht, Karl, 1941- Series: Paidós empresa ; no. 7 Edition: 1a ed. Material type: Text; Format: print Language: Spanish Publication details: Barcelona : Ediciones Paidós Ibérica, 1992 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.43 A341s. Place hold Add to cart (remove)

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