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	1.	Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonard L. Berry ; Traducción de Adriana de Hassan. by Berry, Leonard L, 1942- Hassan, Adriana de [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Grupo Editorial Popular Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B534b. Place hold Add to cart (remove)
	2.	¡El cliente manda! : la importancoa de las cadenas de abasteciento en la satisfaccón de sus necesidades / Roger D. Blackwell, Kristina Stephan ; traducción Adriana de Hassan. by Blackwell, Roger D Stephan, Kristina Hassan, Adriana de [trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Grupo Editorial Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (1)Call number: 658.812 B632c. Place hold Add to cart (remove)
	3.	Fidelidad en la red : cómo lograr que sus clientes visiten y compren permanentemente / Ellen Reid Smith ; traducción Adriana de Hassan. by Smith, Ellen Reid Hassan, Adriana de [trad.] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: Bogotá : Norma, 2002 Availability: Items available for loan: Biblioteca UASD - Sede Central (2)Call number: 658.84 S642f, ... Place hold Add to cart (remove)

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