Damelio, Robert (Nombre personal)

Making quality work, 1995: CIP t.p. (Robert Damelio)

The Basics of process mapping, 2011: title page (Robert Damelio)

Goodreads website, viewed September 23, 2020 (Robert Damelio is a consultant, author, and President of THE BOTTOM LINE GROUP, a Texas based management-consulting firm. He has worked extensively with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, provide customer-perceived value, and enhance customer satisfaction. His primary areas of expertise are process improvement, process management, and change management particularly as they apply to knowledge-intensive work in service, professional, administrative, and non-manufacturing processes. During the last 10 years especially, Damelio's focus has increasingly been on helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives) https://www.goodreads.com/author/show/198005.Robert_Damelio